Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.finderskeepersco.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products you view, websites or search terms that referred you, and how you interact with the Site. This automatically collected information is referred to as Device Information.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and disabling them, visit All About Cookies.
  • Log Files: Track actions occurring on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record browsing behaviour.

When you make a purchase or attempt to make a purchase through the Site, we collect information, including your name, billing address, shipping address, payment information (we do not store credit card details, except the last four digits for identification), email address, phone number, and order details. This information is referred to as Order Information.

When we mention Personal Information in this Privacy Policy, it includes both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Personal Information we collect to:

  • Fulfil orders placed through the Site (including processing payment, arranging shipping, and providing invoices or order confirmations).
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, in line with the preferences you’ve shared.

We use Device Information to:

  • Screen for potential risk and fraud (particularly your IP address).
  • Improve and optimise the Site by generating analytics about browsing behaviours and interactions.
  • Assess the effectiveness of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us deliver our services. For example:

  • Shopify: We use Shopify to power our store. Learn more about how Shopify uses your Personal Information here.
  • Google Analytics: We use Google Analytics to understand customer usage of the Site. Learn more about Google’s privacy practices here. You can opt out of Google Analytics here.

We may also share your information to comply with Australian laws and regulations, respond to subpoenas or lawful requests, or protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertising. For details on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising:

SMS & EMAIL MARKETING

When you subscribe to our mailing list or make a purchase, you may receive email or SMS marketing messages. You can unsubscribe anytime by following the instructions in the message or contacting us directly. We do not sell your information to third parties.

DO NOT TRACK

We do not alter our data collection practices in response to "Do Not Track" signals from browsers.

YOUR RIGHTS

Under the Privacy Act 1988 (Cth):

  • You have the right to request access to the Personal Information we hold about you.
  • You can request corrections or updates to your Personal Information.
  • You may request that we delete your data, except where we are required to retain it for legal or regulatory reasons.

To exercise these rights, contact us via the contact form on our website.

DATA RETENTION

We retain your Order Information for our records unless you request its deletion, provided it is not required for legal or regulatory purposes.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted on this page.

CONTACT US

If you have questions about this Privacy Policy, or wish to make a complaint or exercise your rights, please contact us through the Contact Us form on our website.

AUSTRALIAN PRIVACY LAW COMPLIANCE

This Privacy Policy complies with the Australian Privacy Act 1988 (Cth), which governs the collection, use, and disclosure of personal information.