Shipping Policy

FindersKeepers Co - Shipping Policy

At FindersKeepers Co, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand delivery timelines, tracking, and how we handle your purchases.

Delivery Times

  • Standard Delivery: We offer free standard delivery on all orders across Australia and New Zealand.
  • Delivery typically takes 2–10 business days. In some cases, such as remote locations or courier delays, delivery may extend up to 12 business days.
  • If your order does not arrive within this timeframe, please contact us so we can resolve the issue promptly.

Order Processing

  • Orders are processed within 24–48 hours for product verification, quality checks, and secure packaging.
  • Tracking information may take up to 5 business days to update after shipment. Rest assured, your order is in transit even if tracking shows no updates.

Weekend and Public Holiday Orders

  • Orders placed after 2:00 PM on Fridays or during public holidays will be processed on the next business day.

Multiple Warehouse Shipping

  • To ensure efficient inventory management, we may ship items from multiple warehouses, including those located internationally. This may result in separate delivery times for different items in your order.
  • Any international shipments comply with Australian regulations, and we aim to minimise delays.

Tracking Your Order

  • Once shipped, you will receive a tracking number via email. Use this tracking number to follow your package's journey on the courier’s website or app.

Delays and Lost Packages

  • While we aim to deliver within the stated timeframes, delays may occasionally occur due to courier schedules or other unforeseen circumstances.
  • If your order is significantly delayed, lost, or arrives damaged, please contact us via our Contact Us page. In line with Australian Consumer Law, we will provide a suitable resolution, including a replacement, refund, or other remedy.

Contact Us

For any shipping-related inquiries, feel free to reach out to us via the Contact Us page on our website. Our team is here to assist you and ensure a smooth shopping experience.