Terms Of Service
OVERVIEW
This website is operated by FindersKeepers Co. Throughout the Site, the terms “we,” “us,” and “our” refer to FindersKeepers Co. FindersKeepers Co provides this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing the Site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms referenced herein or linked via hyperlinks. These Terms apply to all Site users, including browsers, vendors, customers, merchants, and contributors.
Please read these Terms carefully before using our Site. If you do not agree to these Terms, you may not use our Site or access our services.
SECTION 1 - ONLINE STORE TERMS
By using our Site, you confirm that:
- You are at least the age of majority in your state or territory of residence.
- You will not use our products or Site for any illegal or unauthorised purposes.
Any breach of these Terms may result in immediate termination of your access to the Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to:
- Refuse Service to anyone at any time for any reason, as permitted by Australian law.
- Modify or discontinue any part of the Service without prior notice.
You agree that:
- Your data (excluding payment information) may be transferred unencrypted.
- Payment information is always encrypted during transfer over networks.
You must not:
- Reproduce, duplicate, sell, or exploit any portion of the Service without express written permission.
SECTION 3 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online. These are subject to return or exchange as outlined in our Return Policy.
We strive to display product details, including colours and designs, as accurately as possible but cannot guarantee identical reproduction due to display differences.
We reserve the right to:
- Limit product sales by person, region, or jurisdiction.
- Modify prices or discontinue products without notice.
SECTION 4 - AUSTRALIAN CONSUMER GUARANTEES
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
You are entitled to:
- A replacement, repair, or refund for faulty or defective products.
- Compensation for damages caused by products that fail to meet acceptable standards.
Non-faulty returns are accepted at our discretion, subject to the product being unused, in original condition, and accompanied by proof of purchase.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to:
- Provide accurate and complete purchase and account information.
- Update account details promptly, including payment information.
We reserve the right to:
- Limit or cancel orders suspected of fraud or unauthorised activity.
- Contact you via email or phone for order clarification or changes.
SECTION 6 - SHIPPING & DELIVERY
Orders are processed within 24–48 hours (excluding weekends and public holidays). Delivery times vary based on location:
- Australia and New Zealand: 2–10 business days.
- Remote locations may experience longer delivery times.
For full details, refer to our Shipping Policy.
SECTION 7 - THIRD-PARTY LINKS AND SERVICES
Our Site may include links to third-party websites. These are provided for convenience and do not imply endorsement.
We are not liable for:
- The accuracy, completeness, or practices of third-party websites.
- Any damages or losses incurred through engagement with third-party services.
SECTION 8 - MARKETING COMMUNICATIONS
By subscribing to our mailing list or purchasing from our Site, you consent to receive marketing communications in compliance with the Spam Act 2003 (Cth).
Opt-out options:
- Click “Unsubscribe” in any email.
- Reply STOP to SMS messages.
Processing opt-out requests may take up to 5 business days.
SECTION 9 - USER COMMENTS AND FEEDBACK
By submitting content (e.g., reviews, feedback, or images), you grant FindersKeepers Co a non-exclusive, royalty-free license to:
- Use, reproduce, and distribute your content for marketing purposes.
We reserve the right to edit or remove content that violates these Terms or applicable laws.
SECTION 10 - DATA PROTECTION
Your data is processed in accordance with the Privacy Act 1988 (Cth). For more details, refer to our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors or inaccuracies regarding product descriptions, pricing, and availability.
We undertake no obligation to update information unless required by law.
SECTION 12 - PROHIBITED USES
Prohibited uses include, but are not limited to:
- Illegal activities or solicitation of unlawful acts.
- Uploading viruses or malicious code.
- Collecting or tracking personal information without consent.
Violations may result in immediate termination of your access to the Site.
SECTION 13 - LIMITATION OF LIABILITY
To the extent permitted by Australian law:
- We are not liable for indirect, incidental, or consequential damages arising from use of the Site.
- Our liability for defective products is limited to remedies under the ACL.
SECTION 14 - FORCE MAJEURE
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including natural disasters, pandemics, or governmental restrictions.
SECTION 15 - GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of Australia.
In the event of a dispute:
- Attempt resolution through informal negotiation or mediation.
- Submit unresolved disputes to the jurisdiction of Australian courts.
SECTION 16 - CHANGES TO TERMS
We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of the Site constitutes acceptance of the updated Terms.
SECTION 17 - CONTACT INFORMATION
For questions regarding these Terms, please contact us via the Contact Us page or email us at support@finderskeepersco.com